All ChromaPure customers are entitled to lifetime e-mail technical support. All technical support issues will be handled through this web site.

Before submitting a technical support request, make sure that the issue is not addressed by the Help file included with every installation of ChromaPure, the user manual, or the FAQ page.

Information needed to resolve a technical support issue

• Version of Windows
• Version of ChromaPure
• Meter being used
• Details of any error message. Simply reporting that the system "crashes" or "generates a fatal exception" does not help us resolve the problem.
• The exact steps we can follow to reproduce the problem.

Download the ChromaPure User Manual

Technical Support Incident Submission Form